Frequent Asked Questions (FAQ)

This FAQ document addresses common questions and concerns related to Lens AppIQ's features, capabilities, and integrations. It aims to provide clear and concise answers to help users understand and effectively utilize Lens AppIQ for managing and deploying their applications on Kubernetes.

This document also assists users in identifying the benefits and advantages of Lens AppIQ in various use cases and scenarios. By offering guidance for developers, DevOps professionals, and security personnel, this FAQ document aims to facilitate a smooth and efficient experience with Lens AppIQ across multiple personas within an organization.

Pricing FAQ

Q: How is Lens AppIQ priced, and what plans are available?
A: Lens AppIQ offers a range of pricing plans to accommodate different organization sizes and requirements. Details about pricing and available plans can be found here.

Q: Is Lens AppIQ included in a Lens Pro Subscription?
A: No, Lens AppIQ is a distinct product and is not included with a Lens Pro Subscription. See Lens AppIQ offerings here.

Q: What kind of support is available for Lens AppIQ users?
A: Lens AppIQ provides various support options to ensure users get the assistance they need:

  • Free Plan: Access to comprehensive documentation and participation in community forums.
  • Pro Version: Dedicated support during 8x5 business hours through email, live chat, or phone.
  • Enterprise Plan: 24/7 support for critical operations, available every day of the week.

Q: Can I try Lens AppIQ for free or request a demo before purchasing?
A: Yes, you can request a demo or sign up for free. This allows you to evaluate the product and ensure it meets your organization's needs.

Q: Can I pay for a subscription with an invoice?
A: Yes. Please contact us to purchase via invoice.

Q: What’s the difference between Pro and Enterprise?
A: You can compare the features of Lens AppIQ Pro and Enterprise on our pricing page.

Q: Can I purchase Lens AppIQ through a distributor or a reseller?
A: Yes. Mirantis / Lens has partnered with Nuaware to provide access to its network of resellers for purchasing. If you are interested, please contact sales.

Q: How do I upgrade my plan?
A: You can upgrade by logging into your Lens ID Portal. You will be able to view your current subscription and adjust accordingly.

General FAQ

Q: What is Lens AppIQ, and how does it benefit my organization?
A: Lens AppIQ is a powerful Kubernetes application management and troubleshooting SaaS solution. Lens AppIQ provides application intelligence – collecting information from many different configuration files and sources and assembling it in a simple, tabbed display. This enables cloud-native developers to release and manage Kubernetes applications faster and easier, providing web-based tools for viewing application information, configuring security and compliance policies, and automating deployment.

Q: How does Lens AppIQ simplify the management and deployment of Kubernetes applications?
A: Lens AppIQ provides an application-centric approach to managing Kubernetes applications. By focusing on applications rather than the underlying infrastructure, Lens AppIQ streamlines deployment, management, and troubleshooting processes, making it easier for users to manage their applications.

Q: Can Lens AppIQ integrate with my existing development, deployment, and monitoring tools?
A: Yes, Lens AppIQ can integrate with various development, deployment, and monitoring tools. This allows organizations to continue using their preferred tools while benefiting from the features and functionality offered by Lens AppIQ.

Q: Is Lens AppIQ suitable for organizations of all sizes and industries?
A: Lens AppIQ is designed to be scalable and adaptable to organizations of different sizes and industries. Its features cater to the needs of both small startups and large enterprises with complex Kubernetes environments.

Q: How does Lens AppIQ compare to other Kubernetes management solutions in the market?
A: Lens AppIQ stands out with its advanced troubleshooting features and application-centric management approach. While other solutions may focus on infrastructure or cluster management, Lens AppIQ prioritizes simplifying the management and deployment of Kubernetes applications. You can try Lens AppIQ for free here.

Q: Is Lens AppIQ compatible with various cloud providers and Kubernetes distributions?
A: Lens AppIQ supports multiple cloud providers, including AWS, GCP, and Azure. It is also compatible with various Kubernetes distributions, ensuring flexibility and avoiding vendor lock-in.

Q: Is Lens AppIQ open source?
A: No, Lens AppIQ is not an open-source project.

Developer FAQ:

Q: How can I deploy my application using Lens AppIQ?
A: To deploy your applications using Lens AppIQ, you can use the Lens AppIQ Command Line Interface (CLI). Configure the deployment settings, such as the container image, environment variables, and ports, and then confirm the action. Lens AppIQ will handle the rest, automatically creating all the necessary Kubernetes objects and deploying your application based on your instructions.

Alternatively, you can use our user-friendly web interface to deploy your application. Through the interface, you can specify the deployment settings and make necessary configurations. Lens AppIQ will then take care of setting up your application within the Kubernetes environment.

Q: How can I integrate Lens AppIQ with my existing CI/CD pipeline?
A: Lens AppIQ can be easily integrated with your existing CI/CD pipeline by configuring your pipeline to interact with the Lens AppIQ API or CLI.

Q: How can I monitor the performance of my application with Lens AppIQ?
A: Lens AppIQ provides monitoring and observability features, including application metrics, logs, and tracing data, to help you track your application's performance and identify potential issues.

Q: Can I use Lens AppIQ to manage my application across multiple cloud providers?
A: Yes, Lens AppIQ supports multi-cloud and multi-cluster deployments, allowing you to manage your applications across various cloud providers and Kubernetes clusters.

Q: How can I integrate Lens AppIQ with my existing version control system (e.g., GitHub, Bitbucket, GitLab)?
A: You can integrate Lens AppIQ with your version control system by configuring CLI actions or API calls in your CI/CD pipeline. This enables Lens AppIQ to automatically deploy updates to your application when changes are pushed to the repository.

Q: Can Lens AppIQ integrate with my existing monitoring and observability tools (e.g., Prometheus, Grafana, Jaeger)?
A: Yes, Lens AppIQ can integrate with popular monitoring and observability tools like Prometheus, Grafana, and Jaeger. This allows you to use your preferred tools while benefiting from Lens AppIQ's application management features.

Q: Does Lens AppIQ support integration with identity providers for single sign-on (SSO)?
A: Lens AppIQ supports integration with identity providers like SAML for single sign-on (SSO), enabling seamless access management across your organization.

Q: Can I integrate Lens AppIQ with my existing service mesh, such as Istio or Linkerd?
A: Lens AppIQ can be integrated with popular service mesh solutions like Istio or Linkerd. By integrating your service mesh with Lens AppIQ, you can leverage advanced networking, security, and observability features for your applications while simplifying application management.

DevOps FAQ:

Q: How does Lens AppIQ simplify Kubernetes management and deployment?
A: Lens AppIQ simplifies Kubernetes management and deployment by abstracting the underlying complexities, enabling developers to focus on the application logic. It automates application deployment, scaling, and policy enforcement, providing a streamlined process for managing Kubernetes applications.

Q: How can I enforce policies for my applications using Lens AppIQ?
A: Lens AppIQ allows you to define and enforce policies across the application lifecycle, ensuring compliance with organizational standards. You can create policies for resource allocation, security settings, and other aspects of application management.

Q: How does Lens AppIQ integrate with popular tools like Git or Jenkins?
A: Lens AppIQ integrates with popular tools such as Git and Jenkins to streamline application development and deployment workflows. You can use these integrations to automate build, test, and deployment processes in your CI/CD pipeline.

Q: Can I use Lens AppIQ to automate scaling and resource allocation for my applications?
A: Yes, Lens AppIQ allows you to automatically scale applications based on demand and user-defined rules, optimizing resource usage and ensuring your applications can handle varying workloads.

Lens ID Questions

Q: Do existing Lens users need to sign up for an ID?
A: No, if you already have a Lens ID you do not need to create one to access Lens Apps.

Q: Why do I need a Lens ID?
A: Lens ID is your unique identity with Lens AppIQ. You can sign into all Lens services with a single Lens ID and password

Security & Compliance FAQ:

Q: How do Lens Apps ensure security and compliance in my Kubernetes environment?
A: Lens AppIQ provides built-in security features, such as network policies, role-based access control (RBAC), and secure communication channels. It also supports audit trails and compliance reports to help you meet regulatory requirements and maintain a secure Kubernetes environment.

Q: What about privacy with Lens ID?
A: As per the Lens Terms of Service Agreement, Lens AppIQ may automatically communicate with Mirantis servers to perform automated software updates and usage tracking. These features are designed to help provide a great end-user experience, and you may manually opt-out. For more information about how Mirantis handles and processes personal information, please see our Privacy Policy.

Q: Does Mirantis / Lens retain any Personally Identifiable Information (PII)?
A: For more information about how Mirantis handles and processes personal information, please see our Privacy Policy.

Q: How do Team Lens and Mirantis process my personal data?
A: For more information about how Mirantis handles and processes personal information, please see our Privacy Policy.

Q: What security features does Lens AppIQ offer for my applications?
A: Lens AppIQ offers various security features, including network policies, role-based access control (RBAC), and secure communication channels. These features help protect your applications from unauthorized access and potential security threats.

Q: How can I set up role-based access control (RBAC) in Lens AppIQ?
A: Lens AppIQ allows you to configure role-based access control (RBAC) by defining roles with specific permissions and assigning them to users or groups. This granular access control helps you manage user access and ensure the principle of least privilege is followed.

Q: How does Lens AppIQ help enforce network policy and secure communication channels?
A: Lens AppIQ enables you to define and enforce network policies that control traffic flow between your application's components. This ensures secure communication channels and prevents unauthorized access to your application's services. You can create network policies based on your organization's security requirements and best practices.

Q: Can I use Lens AppIQ to generate audit trails and compliance reports?
A: Yes, Lens AppIQ supports generating audit trails and compliance reports, helping you maintain a detailed record of actions taken within your Kubernetes environment. This data can be used for security analysis, incident response, and meeting regulatory requirements.

Q: How does Lens AppIQ help maintain security and compliance across different cloud providers and Kubernetes clusters?
A: Lens AppIQ provides consistent security and policy enforcement across multiple cloud providers and Kubernetes clusters. Using Lens AppIQ's built-in security features and policy enforcement capabilities, you can maintain a uniform security posture and compliance across your entire Kubernetes environment, regardless of the underlying infrastructure.